Welcome to our FAQ section! How can we help?
This is probably the most frequently asked question. That’s why we’ve made a special section to give detailed answers to all your concerns.
You can find information on “Installation requirements” in the previous menu.
You can choose between following our video tutorials with online assistance or requesting a technician to be sent for help.
We have technicians available to travel from key locations:
Although this may vary depending on environmental factors such as humidity, heat, and air conditioning, it’s safe to assume you can run 40-60 sessions daily.
In case or breakdown, our primary objective is to minimize downtime.
To address the issue:
1. We’ll ask that you connect the machine to Wi-Fi.
2. A technician will perform a brief analysis to identify the root cause.
3. We’ll swiftly arrange for spare parts and provide guidance for the replacement process.
More than 85% of the issues our customers encounter can be resolved remotely.
We’ve described the warranty terms in a dedicated section.
To learn more, please return to the previous menu and select “Warranty & perks included“.
Yes, you can cancel your order within 48 hours.
Our team will get in touch with you to request a second order confirmation via email.
No, the deposit is non-refundable.
Yes. You can pay the remaining balance through either an online payment method or by bank transfer.
We have bank accounts in the United States, Denmark, Hong Kong, or Australia.
From where will you dispatch my order?
Your equipment will be shipped from one of these locations based on your geographic location and the item you order: Washington State (USA), Helsinki (Finland), or Hong Kong.
Typically, the timeframe between placing an order and receiving the machine is less than 3 weeks, including delivery to the nearest airport.
From the airport to your desired location and installation, it takes approximately 10 days.
If you have any specific queries that aren’t covered here, feel free to reach out to our support team for assistance.
Please be aware that the benefits associated with this offer can only be redeemed upon the successful completion of your order.
To clarify, paying the initial deposit and subsequently canceling the order will not grant you access to the warranty and additional perks included in this deal.
(If you’re wondering if it actually happened… , yes, it did!)
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